I wanted to make you aware of a recent situation with the infusion sets that are used with our Snap Insulin Pump.
Unfortunately, Unomedical has initiated a voluntary recall on the infusion sets that are used with Asante Snap. Unomedical, as you may know, is the world’s largest manufacturer and supplier of infusion sets for most pumps available today. In order to cause the least amount of disruption to people using Snap, Asante is assisting Unomedical with this recall. Unomedical recently identified a problem with the Comfort and Conset infusion sets and are recalling infusion sets shipped before November 19th. On a few rare occasions, the infusion tubing disconnected from the infusion set connector, resulting in a leakage of insulin from the infusion set. In order to prevent further issues, Asante Comfort and Asante Conset infusion sets are being voluntarily recalled by Unomedical. Importantly, the Asante Snap Insulin Pump, including the controller and pump bodies, is made by Asante Solutions, and is not affected by this recall.
Asante is committed to placing people with diabetes first. The priority of our entire company last week was to get in touch with all pumpers currently using Snap. As soon as the recall was announced, we sent out the recall letter and shipped replacement product to all impacted Snap users. We next called all current pumpers to review the situation, confirm they received the letter and replacement product, and answer any questions they may have had. We reached many of these people on the first attempt, but we spent the remainder of the week following up to make sure we got in touch with everyone. Our outside sales team has been calling on healthcare professionals since last week to make sure they understand the situation and have visibility to how Asante is helping to take care of their patients. Finally, we wanted to get this information out there to you and the rest of the community. We want you to know that anyone who was directly impacted has already been contacted and has received replacement product.
Whether you are a Snap Insulin Pump user or not, if you have any additional questions, please feel free to get in touch with us at 855-4-ASANTE (855-427-2683). You can also view the recall letter by clicking here.
Vice President of Regulatory & Quality Affairs